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Issue 11
Issue 11, Summer 2018
Complaints are common, and it's vital to know how to manage them professionally and appropriately. Read our concise but comprehensive guide.
Problems with prescribing can leave dental professionals facing a storm of criticism, and these issues - particularly involving antibiotics - are a common factor in complaints and claims.
The initial results of reforms to the GDC's complaints procedure are encouraging, says John Makin, head of the DDU, but there is still much to be done.
A patient's extraction was delayed because the practice had run out of the appropriate anaesthetic.