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Issue 29
Autumn/winter 2024
It's easy to see the appeal of AI-powered record-keeping in a busy practice. But how do you make sure a time-saving tool doesn't become a risky...
Simon Kidd highlights the importance of clear communication, particularly when breaking potentially unwelcome news.
We supported a member with a complex claim that needed to be settled.
A DDU member called our dento-legal helpline with a dilemma relating to one of her suppliers.
The future of dentistry depends on a joined-up plan of action that delivers for dental professionals and patients, says John Makin, head of the DDU.
Feature
Dr Keith Smith discusses some of the causes of negligence claims relating to wisdom tooth extraction.
Interview
A senior GDP describes her descent into purgatory after a fellow dental professional made a vexatious complaint to NHS England - and how she fought back with support from the DDU.
In focus
No-one looks forward to dealing with an adverse incident, but the reality is they do happen. So here's our quick three-step plan for starting to put things right.
Effective communication is an essential part of the practice of dentistry. It can help improve both clinician and patient satisfaction and also help reduce the risk of complaints.
We address the concerns and confusion over hygienists and therapists treating patients under direct access.
They are the basis for effective patient care and have an important dento-legal purpose - but what makes good dental records, and what else do dental professionals need to consider?
Complaints are common, and it's vital to know how to manage them professionally and appropriately. Read our concise but comprehensive guide.
Pausing to reflect when something goes wrong can lessen the risk of history repeating itself. We explain how to respond to an adverse incident, ensuring patients are supported and lessons are learned.