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Issue 28
Summer 2024
A DDU member describes facing a claim that went to court – a process that ended up taking several years.
What conversations should the new government have at the forefront of its mind when considering the needs of dental professionals?
The new government has a daunting to-do list if it is to turn things around for dental professionals and patients, says DDU head John Makin.
Loneliness and isolation in general practice can be a real issue, especially for newer colleagues - but help is often at hand.
Despite being something most clinicians might take for granted, laterality-based decisions can still cause confusion - as Prof. Gerry Gormley...
Feature
Dr Keith Smith discusses some of the causes of negligence claims relating to wisdom tooth extraction.
Interview
A senior GDP describes her descent into purgatory after a fellow dental professional made a vexatious complaint to NHS England - and how she fought back with support from the DDU.
In focus
No-one looks forward to dealing with an adverse incident, but the reality is they do happen. So here's our quick three-step plan for starting to put things right.
Effective communication is an essential part of the practice of dentistry. It can help improve both clinician and patient satisfaction and also help reduce the risk of complaints.
We address the concerns and confusion over hygienists and therapists treating patients under direct access.
They are the basis for effective patient care and have an important dento-legal purpose - but what makes good dental records, and what else do dental professionals need to consider?
Complaints are common, and it's vital to know how to manage them professionally and appropriately. Read our concise but comprehensive guide.
Pausing to reflect when something goes wrong can lessen the risk of history repeating itself. We explain how to respond to an adverse incident, ensuring patients are supported and lessons are learned.