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Issue 24
Issue 24, Spring 2023
Dental practices are expected to make reasonable adjustments to their premises and procedures to try and ensure all patients have access to care.
Read our advice and how we've helped members in a wide range of situations to earn free CPD from these case studies.
Patients deserve prompt and fair resolution in the event of a problem - but so too do dental professionals, argues John Makin, head of the DDU.
Dento-legal issues can still raise their heads after you retire, with records being one area that can generate questions for some time after you down tools for good…
In focus
If patients' dental care doesn't give them the experience they thought they'd have, frustrations can easily arise. Here's our advice on managing patients' expectations over access to care.
Despite dental professionals' best intentions, patients can't always access care when they want it. In those cases, it's important to manage and deal with any complaints fairly and effectively.
We address the concerns and confusion over hygienists and therapists treating patients under direct access.
A senior GDP describes her descent into purgatory after a fellow dental professional made a vexatious complaint to NHS England - and how she fought back with support from the DDU.
"This was the first time I had needed the DDU for anything more than dento-legal advice..."