Issue 16

Spring 2020

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Spring 2020

Issue 16, Spring 2020

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Coping with a complaint

One DDU member talks us through the shock and stress of receiving their first complaint, as well as how we were able to support them through it.

In focus


Aspiring to become successful professionals

Dental hygienist and therapist, teacher, trainer, mentor and DDU council member; Bal Chana shares her perspective on forging a successful and satisfying career in dentistry.


Changes and challenges: pulling together during the COVID-19 outbreak

Despite the vital measures being taken to keep people apart, it's more important than ever the dental community pulls together.

Advisory calls

Compliment or complaint?

DDU members often call us for support with a complaint from a patient, but there are lots of other situations where our advice can help.