Illustration of figures on heads putting out fire

Dealing with challenging patients

Having the skills to effectively manage patient interactions - especially the more challenging ones - is a vital attribute for all dental...

Also in Summer 2021

A difficult patient interaction

A practice principal DDU member contacted the advice line after a difficult interaction with a patient about NHS charges for treatment.

Expanding your horizons: portfolio careers and dento-legal work

Have you ever considered broadening your horizons? Two of the DDU's own advisers explore and explain the benefits of a varied portfolio career.

Latest DDU webinars: remote consultations and employment law

Our latest webinars cover the dento-legal aspects of remote consultations, challenging patients and employment law. Watch the full recordings again...

COVID-19: questions and concerns

What issues prompted the most requests for advice and support from DDU members during the pandemic in 2020?

Read issue

Most viewed articles

Feature

Pulp fact - looking inside endodontic claims

Root canal treatment is often regarded with dread by patients, but the number of related claims and complaints suggests it's also a source of woe for many dentists. The DDU's Eric Easson looks into 10 years of claims statistics and highlights some common risk factors.

Read more

Self defence - a puffer fish

Leader

The art of self defence

An accusation of negligence is very distressing for members and they rightly expect us to provide support, advice and an expert defence

Read more

Image for implant claims

Feature

Closing the gap

Claims involving implant treatment have risen by 41% in five years. What are the main causes?

Read more

Earn CPD

See more

Untidy stack of documents

Feature

Good record keeping

They are the basis for effective patient care and have an important dento-legal purpose - but what makes good dental records, and what else do dental professionals need to consider?

Records and reports

Read more

Elderly patient with tooth pain

Feature

Managing patients with dementia - CPD available

The dental health of people with dementia can become secondary to other considerations. But the dental team can make a vital contribution to patients' quality of life, as Christine Osborne explains.

Communication Consent Prescribing

Read more

Pieces of broken china on the floor

Feature

Responding to adverse incidents

Pausing to reflect when something goes wrong can lessen the risk of history repeating itself. We explain how to respond to an adverse incident, ensuring patients are supported and lessons are learned.

Complaints Managing incidents

Read more

See more

Other Topics