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Issue 32
2026, issue 1
Discover how artificial intelligence is changing the face of clinical practice with this on-demand webinar.
Sometimes it’s invaluable to have the DDU’s expert advice and support. A member contacted us after receiving a claim which alleged they had caused...
The contents of a member’s clinical records are often central to investigations into any complaint, claim or GDC case brought against them, so...
How can practices promote wellbeing in the dental team and avoid losing dedicated colleagues to burnout?
Tackling punitive delays must be a priority if the GDC is going to end the climate of fear surrounding fitness to practise.
Feature
Dr Keith Smith discusses some of the causes of negligence claims relating to wisdom tooth extraction.
Interview
A senior GDP describes her descent into purgatory after a fellow dental professional made a vexatious complaint to NHS England - and how she fought back with support from the DDU.
In focus
No-one looks forward to dealing with an adverse incident, but the reality is they do happen. So here's our quick three-step plan for starting to put things right.
Effective communication is an essential part of the practice of dentistry. It can help improve both clinician and patient satisfaction and also help reduce the risk of complaints.
We address the concerns and confusion over hygienists and therapists treating patients under direct access.
They are the basis for effective patient care and have an important dento-legal purpose - but what makes good dental records, and what else do dental professionals need to consider?
Complaints are common, and it's vital to know how to manage them professionally and appropriately. Read our concise but comprehensive guide.
Pausing to reflect when something goes wrong can lessen the risk of history repeating itself. We explain how to respond to an adverse incident, ensuring patients are supported and lessons are learned.