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Issue 19

Summer 2021

Previous Issue

Summer 2021

Issue 19, Summer 2021

Next Issue
Illustration of figures on heads putting out fire
Feature

Dealing with challenging patients

Having the skills to effectively manage patient interactions - especially the more challenging ones - is a vital attribute for all dental professionals.

In focus

Advisory calls

A difficult patient interaction

A practice principal DDU member contacted the advice line after a difficult interaction with a patient about NHS charges for treatment.
Communication Managing incidents
In focus

Expanding your horizons: portfolio careers and dento-legal work

Have you ever considered broadening your horizons? Two of the DDU's own advisers explore and explain the benefits of a varied portfolio career.
Career
News

Latest DDU webinars: remote consultations and employment law

Our latest webinars cover the dento-legal aspects of remote consultations, challenging patients and employment law. Watch the full recordings again here and earn CPD.
Communication Career

Interview

Foundation year dentists on working during the pandemic

The DDU caught up with two foundation dentist members, Dr Blanche Kadjo and Dr Laura Maddison, to discuss the impact of the coronavirus pandemic upon their working lives.

"The pandemic has definitely opened up a new way of working in the dental sphere."

Young female dentist holding PPE mask up to face
Consultant sitting at laptop

Answering your questions

Illustration of person wearing mask with virus

In focus

COVID-19: questions and concerns

What issues prompted the most requests for advice and support from DDU members during the pandemic in 2020?
Coronavirus
Read more
Four colourful telephones

In focus

Employment law advice: your concerns

One of the benefits of membership for practice principals is access to a free employment law advice helpline. Here we look at the types of issues you've faced - and how we can help.
Career Health and wellbeing Managing incidents
Read more

Recommended

Illustration of young boy isolated on green background

In focus

Protecting vulnerable patients

Perhaps now more than ever, there is an opportunity for dental professionals to play a vital role in protecting at-risk patients.

 Raising concerns Children and adolescents
Illustration of woman wearing mask with virus and flowers background

Interview

"You are not alone": the dental profession and mental health

Despite the pandemic taking its toll on dental professionals' mental health, a social media campaign aims to reverse the trend.

 Coronavirus Health and wellbeing

Leader

Hands coming together with jigsaw pieces

"It's a people business"

At the risk of stating the obvious, dentistry is very much a person-to-person activity with trust and communication at its heart.

Career Communication

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