In this issue:
Issue 25, Summer 2023
Loose ends in policy changes do dental professionals no favours in understanding their responsibilities, says DDU head John Makin.
With more than eight in ten dental professionals saying that workplace pressures have increased in recent years, we look at some of the techniques you can use to cope and manage.
The question of whether to reimburse an unhappy patient for treatment you've already provided can be a difficult one - and the answer isn't always straightforward.
The DDU's Leo Briggs explains the importance of being aware of and challenging our implicit biases, and why every dental professional could benefit from unconscious bias training.
The DDU successfully defended a member whose account of an adverse incident differed from that offered by the patient in the subsequent claim.
A DDU member called the advice line with a concern about their contractual obligations when moving to a new role in another nearby practice.
Who would you turn to for help defending a claim made against your company?
Vicky Kitney, lead business partner at Peninsula Business Services, and James Kingham, one of the DDU's dento-legal advisers, discuss how to implement an effective recruitment strategy.
Vicky Kitney, from the DDU's HR partners Peninsula, outlines the basic need-to-knows of having a practice policy to support staff affected by menopause.
© MDU 2023