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Issue 12
Issue 12, Winter 2018
Is your complaints procedure up to task? We examine why they are so important and explain what needs to be included for them to be effective.
Consent is a vital part of the treatment process, especially for older patients.
Complaints, claims and investigations can be daunting on their own, but devastating if you have to deal with them all at once . Thankfully, we can help if you're facing pressure from all sides.
We've made it easier for members to access our expert guidance and advice on the move.